![]() ![]() As these actions make utility customers more diverse and complex, Opower helps utilities serve everyone efficiently. Oracle’s Opower platform brings AI and behavioral science into the utility customer experience to help utilities influence a wide variety of customer actions-including self-serving, getting financial assistance, upgrading homes, buildings, and cars, and reducing and shifting use when infrastructure is constrained. “Oracle continues to distinguish itself atop this category in notable ways, from the breadth and performance of its integrated customer technologies and cloud services to its investments in solutions for equity and affordability.” Powerful, holistic advantages “While energy usage intelligence remains the foundation of CE and CX analytics, stakeholder strategies are expanding to incorporate smart home optimization, EV management, complex rate analytics, and other customer-centric utility services,” said Michael Kelly, senior research analyst, Guidehouse Insights. 1 Oracle held the top position in all 10 criteria reviewed by the market intelligence and advisory firm. Recognizing Oracle’s holistic solutions that are helping utilities deliver on these and other customer satisfaction (CSAT) goals, Guidehouse Insights named Oracle Energy and Water the top provider in its Digital Customer Engagement and Experience Analytics report. ![]() Rising customer expectations, evolving regulations, and proliferating distributed energy resources (DERs) are driving utilities to improve their customer engagement (CE) and experience (CX) programs.
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